Privacy Overview

At Cloth Rack, we are committed to protecting your privacy and ensuring the security of your personal information. Our privacy policy outlines how we collect, use, and protect the information you provide to us when you visit our website or make a purchase.

Information We Collect:

  • When you visit our website, we may collect certain information, such as your IP address, browser type, and operating system.
  • When you make a purchase, we may collect additional information, such as your name, email address, shipping address, and payment information.

How We Use Your Information:

  • We use the information we collect to process your orders, communicate with you about your purchases, and provide customer support.
  • We may also use your information to improve our website, personalize your shopping experience, and send you promotional offers and updates about our products and services.

How We Protect Your Information:

  • We take the security of your personal information seriously and use industry-standard security measures to protect it.
  • Your payment information is encrypted using secure socket layer (SSL) technology and is stored securely.

Sharing Your Information:

  • We do not sell, trade, or otherwise transfer your personal information to third parties without your consent.
  • We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you.

Your Choices:

  • You have the right to opt out of receiving promotional emails from us by following the unsubscribe instructions provided in the emails.
  • You can update or correct your personal information by logging into your account on our website or contacting customer service.

Changes to Our Privacy Policy:

  • We reserve the right to update or change our privacy policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.

By using our website and providing us with your information, you consent to the terms of our privacy policy.

Return and Return Policy

At Cloth Rack, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund policy.

Returns

  • You may return any item purchased from Cloth Rack within 30 days of delivery for a full refund or exchange.
  • To be eligible for a return, the item must be unused, unworn, and in its original packaging with all tags attached.
  • To initiate a return, please contact our customer service team at [email protected]rack.com. They will provide you with a return authorization number and instructions on how to return the item.

Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges

  • If you would like to exchange an item for a different size, color, or style, please contact our customer service team at clothrack@gmail.com.com. They will assist you in processing the exchange and provide you with further instructions.

Non-Refundable Items

  • Some items are non-refundable, including gift cards, downloadable software products, and personalized or custom-made items.

Shipping

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our customer service team immediately. We will replace the item or issue a refund as needed.

Contact Us

  • If you have any questions or concerns about our return and refund policy, please contact us at clothrack@gmail.com.

By shopping at Cloth Rack, you agree to our return and refund policy.